GIFT
WRAP
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Gift
Wrap is available on all our products. You can choose to
add the Gift Wrap option on each product page when you're adding
to the shopping cart. |
Every
gift is wrapped in our exquisite Asian Rice Paper in three individual
colors knotted with natural raffia. Enhance your gift-giving experience
with the Asian Rice Paper.
| •
Red Rice Paper |
$5.95 |
| •
Blue Rice Paper |
$4.95 |
|
• Green Rice Paper |
$4.95 |
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PRIVACY AND SECURITY
TwoStix.com is commited to protecting the privacy of our
customers' information and providing secure online shopping experience.
TwoStix.com uses Cardservice
International for secure e-commerce transactions. Cardservice
is an industry leader in credit card processing for traditional
and Internet businesses. Cardservice provides the expertise and
reliability to enable merchants to accept credit cards and ATM/debit
cards. Twostix.com accepts American Express, Visa and Mastercard
only.
 
Cardservice's
Linkpoint Secure Payment Gateway offers merchants the protection
of 128-bit Secure Sockets Layer (SSL) encryption, as well as state-of-the-art
fraud-protection features, including:
|
Fraud
screening of each transaction prior to submission for authorization.
|
|
Additional
fraud protection during authorization through Address Verification
Service (AVS), MasterCard's® Card Validation Code 2 (CVC2),
and Visa's® card verification value 2 (CVV2). |
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Protection
from repeated fraud through the blocking of: |
| |
-
Specific credit card numbers
- Internet protocol (IP) addresses
- E–mail addresses
- Individuals by name
- Purchase values in excess of a threshold dollar amount |
Customer
information from our orders is used to send your orders and information
about our company to you. Your contact information is also used
to get in touch with you when necessary. Financial information that
is collected is only used to bill you for products and services.
You may, from time to time, receive information from us about new
features, new services or special offers we think you'll find valuable.
We do not share your information with any other companies. You may
contact us for any other information regarding
your privacy.
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NO SALES TAX
No sales taxes are added for customers located
outside of California.
Customers located in California will be charged the sales tax of
8.25% of the purchase amount.
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SHIPPING and ORDER CONFIRMATION
Once you have placed an order, you will be taken to the order confirmation
page, at which time you can print out a copy. You will also receive
an automatic email confirming the order.
Most items are shipped out within 3-4business days once the order
has been accepted.
TwoStix.com uses FedEx
for all shipments because we believe that they provide the highest
quality, guaranteed shipments at competitively priced rates. A street
address must be provided for delivery. FedEx does not
ship to P.O. boxes.

Our shipping cost is based on total weight of products ordered and
overall size of box(es). Additional shipping cost may apply. The following
options for shipping will be available for choice in the shopping
cart page prior to making the payment.
TwoStix.com provides two options for shipping delivery:
1) FedEx 2nd Day Express to anywhere
in the Continental United States, once payment has been confirmed.
2) FedEx Ground. Shipments are delivered
between 1-5 business days based on the following schedule, once payment
has been confirmed. Delivery may slighty vary.
| SHIPPING
DESTINATION |
DELIVERY
TIME |
| California |
within 2 business days |
| Western
U.S. |
2-3
business days |
| Rest
of the U.S. |
3-5
business days |
|
Alaska / Hawaii |
currently
not available |
At this time, we accept orders from Alaska, Hawaii and international
customers who are shipping to addresses in the continental United
States only. Shipments to Alaska, Hawaii and international locations
are currently not available from this website. We hope to provide
this service soon. If you would like to send items to non-continental
U.S. locations, you may contact us for custom orders.
You may further contact us regarding our
shipping methods.
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RETURNS & EXCHANGES
All products are thoroughly inspected prior to shipment. Exchanges
are only available for those products that were damaged during shipment
or if you received the wrong item(s). Customers must email
TwoStix.com within 3 days of receipt to receive exchange
authorization number.
Pre-paid return label, at no cost to you, will be mailed
to your address once the authorization number has been issued.
Exchange boxes without authorization numbers will not be received
and will be returned back to you. Repack the item(s) in their original
packaging (if possible).
In your exchange box, you must include:
| - product(s)
to be exchanged |
| - copy of authorization
number |
| - copy of purchase
receipt |
| - pre-paid return label
on exchange box |
No returns are accepted. All sale items are final.
PRODUCT DISCLAIMER
All products from TwoStix.com go through high quality control and
review before being shipped.
Natural products, made of wood, ceramic, wax, etc., may have patterns,
grains or shapes that may vary slightly due to their natural state.
Many of our products are also handmade in many cases and therefore
may have slight variations during handcraftmanship.
Accessories and trims on products may vary slightly of similar quality
(on shown photo) from manufacturers without notice.
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